LYTEC Support
LYTEC TECHNICAL SUPPORT
When LYTEC slows you down,
get help from people who know it.
A software issue can hold up claims, payments, and the rest of your day. Tell Microwize what is happening, and we will help you work out the next step.
Start with the details.
Have your LYTEC version, the issue or error message, and the number of affected users ready. Share a description without patient information.
Support that fits your setup.
LYTEC Cloud support
Software support is included with LYTEC Cloud subscriptions. Get help with your hosted environment.
Gold support
Ask about unlimited LYTEC-related assistance for eligible on-premises installations, with a flat-fee plan.
LYTEC membership
A pay-as-you-go option with discounted support in 15-minute increments and access to support resources.
Hourly support
Get help with a specific issue, report, data request, or configuration task.
Help with the work your team relies on.
Software and access
Troubleshooting, performance, logins, workstation connections, and user permissions.
Billing workflows
Claims, ERA, eligibility, clearinghouse connections, payments, statements, and scheduling.
Reports and training
Standard or custom reports, forms, data extraction, and live training for your team.
Questions about LYTEC support?
Can you support both cloud and on-premises LYTEC?
Yes. We can review your setup and recommend an appropriate cloud, Gold, membership, or hourly support option.
What should I include in a support request?
Tell us your LYTEC version, the issue or error message, when it started, and how many users are affected. Do not include patient information in a general contact form.
Can you help with eMEDIX?
We can help review LYTEC claims, ERA, eligibility, and clearinghouse workflows. Tell us which connected services you use.
Can support include staff training?
We offer live LYTEC training and customized packages. Ask about training scope and any fees for your team.
Let’s find the right next step for your team.
Microwize has supported medical practices and billing companies since 1997. Tell us what you need from LYTEC.
